Demonstrating its commitment to enhancing financial services and elevating customer experiences in Jordan, OFFTEC Jordan - a subsidiary of OFFTEC Holding Group PLC (OHG) - has implemented the ‘OFF.Q - Customer Visit Management System’ at Jordan Kuwait Bank (JKB). This cutting-edge, specialized system aims to streamline customer visits at branches, transforming how companies and organizations approach customer experience management.

OFF.Q offers robust dashboards, KPI tracking and advanced analytics, enabling companies and organizations to derive actionable insights and cultivate a culture of continuous service improvement. Furthermore, the system minimizes extended and unnecessary waiting periods, delivering more seamless and personalized end-to-end customer experiences.

OFFTEC Jordan Division Manager - Digital Transformation, Abdelrahman Al Zoubi, commented, “We are delighted to be collaborating with Jordan Kuwait Bank, a leading financial institution in Jordan. We take great pride in contributing to fostering innovation and providing a smooth experience for its customers. This advanced system is not merely a solution but a strategic tool meticulously designed to meet the evolving future requirements of bank management and customer relationships, while striving to offer modernized and digital banking services that prioritize the interests of clients.”

On his part, JKB Head of Retail Business, Suhail Salman, stated, “Jordan Kuwait Bank is pleased to announce the launch of a new system for managing customer visits to our branches across the Kingdom, thanks to our fruitful collaboration with OFFTEC Jordan; a pioneering provider of technology and business solutions. Implementing this system reaffirms our ongoing dedication to enhancing our customer experience and reflects our commitment to meeting their needs by presenting them with the best, most advanced, efficient and seamless banking services.”

OFFTEC is a leading provider of innovative business and technology solutions in the areas of Banking Technology, Office Furniture Solutions, Office Technologies, IT Infrastructure, Networking and IT Security, Physical Security Solutions, Plastic Card Technologies and Software Solutions. OFFTEC has built a customer base spanning various industries, including banks, private sector companies, government agencies and educational institutions, among others.


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 About OFFTEC Holding Group

OFFTEC Holding Group PLC (OHG) is a Public Shareholding Company listed on the Amman Stock Exchange (ASE) as (OFTC) with a total capital of JOD 34.85 million. The leading regional company owns three subsidiaries: OFFTEC, offering services and innovative solutions in business and technology; AlWasleh, providing convenient leasing and financing solutions; and WATCO, specializing in lighting solutions and high-end architectural lighting products. All solutions extended by the OFFTEC Holding Group are specifically designed to create sustainable value for clients, partners, suppliers and stakeholders alike.